Client Services Officer - Team Leader

Where excellence meets opportunity - discover your next chapter with cohealth

• Full time, ongoing role
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

The Client Services Team Leader (CSTL) is responsible for contributing to the continuous improvement and efficiency of client reception and facilitating client access to cohealth services and information provision through quality customer service.

The CSTL is required to lead a team of Client Services Officers (CSOs) to support the Oral and Allied Health and/or Medical services across cohealth. This includes day-to-day supervision and performance management of CSOs as the frontline of cohealth through strong leadership, guidance, quality, coaching and the ongoing development of staff.

Please refer to the Position Description for more information.

Your duties include:

• Responsible for the day-to-day provision of excellent service delivery of the Client Services program across our Medical, Mental, Oral & Allied Health services across multiple sites as required
• Drive continuous improvement of and evaluate the Client Services staff's customer service provision in line with the Client Services Quality Framework, policy & procedures and associated accreditation standards
• Provide leadership to the Client Services teams, through various means, including but not limited to: 'on-the-job' training, coaching, timely feedback, training and guidance
• Work to provide a safe environment for staff and clients through calm and appropriate management of clients with complex needs and challenging behaviours

What cohealth offers:

• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers. Find out more on salary packaging here: https://www.ato.gov.au/Individuals/Jobs-and-employment-types/Working-as-an-employee/Salary-sacrificing-for-employees/
• Novated Leasing available
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

Our ideal candidate:

• Ability to supervise staff and lead a small team and introduce new processes, policies and initiatives
• Working with Children's Check (WWCC)
• Victorian Driver's License required
• Proof of qualification to be sighted

Application Process

To download the PD, and to apply for this job go to: https://cohealthcareers.org.au/Current-Jobs & enter ref code: 6766940

You will be asked to upload your CV/ resume and Cover Letter as well as address the key selection criteria. We will be conducting interviews for this role as applications are received.

This campaign will close on 13 June 2025 at 10.00 PM.

If you have any questions regarding this role, please contact Manaswitha Udayagiri manaswitha.udayagiri@cohealth.org.au

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working with Children Check (WWCC), complete a Pre-employment declaration form, evidence of legal rights to work in Australia. Additionally, some roles will also require current AHPRA registration.

Roles that are determined to be Risk Category A or B [staff that have direct and/or indirect contact with body substances and are at higher risk of occupational exposure to infections] will be required to provide evidence of immunisation assessment including Influenza prior to commencement [A] or within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders for influenza vaccination.